Programma
Hieronder vind je het volledige programma voor beide dagen, woensdag 25 & donderdag 26 oktober met tijden, duur en sessietype. Kies de dag bovenaan en klik vervolgens op een sessietitel voor meer details.
Self Storage Store Tour
Social event
Self Storage Store Tour
3pm – 6.30pm CEST, dinsdag 24 oktober 2023 ‐ 3 uren 30 minuten
Social event
Visit 3 different self storage stores in Rotterdam. Busses will depart from the Postillion at 3:00pm and will return by 6:30pm possibly earlier depending on traffic.
Coffee and Snacks in the Trade Show
Refreshments
Coffee and Snacks in the Trade Show
8am – 9am CEST, woensdag 25 oktober 2023 ‐ 1 uur
Refreshments
Opening
Session
Opening
9am – 9.15am CEST, woensdag 25 oktober 2023 ‐ 15 mins
Session
Sprekers

"It’s a zoo around here" - communicating with customers and staff - sponsored by Store-IT
Session
"It’s a zoo around here" - communicating with customers and staff - sponsored by Store-IT
9.15am – 10.15am CEST, woensdag 25 oktober 2023 ‐ 1 uur
Session
Known as the Zookeeper, Nigel uses the metaphor of a zoo to help individuals and organisations identify the different personality types in their teams, and subsequently use this understanding to communicate more effectively, work together more efficiently, and achieve their goals more successfully. Dynamic monkeys are trying to joke around with the analytical elephants and the single-minded lions are frustrated with the ever-patient dolphins. Your office is a mess of confused communication in all the different languages and styles. And guess what, it’s the same with your customers.
To talk with the animals you need to understand them. You need to become the zookeeper – and Nigel is here to tell you how to do just that.
Sprekers

Nigel Risner
Annual Industry Report Launch
Session
Annual Industry Report Launch
10.15am – 10.45am CEST, woensdag 25 oktober 2023 ‐ 30 mins
Session
How has the industry in Europe performed with the increasing cost of living and inflation? Is it really recessions resistant or are the growing levels of supply impacting returns and occupancy? How is your business comparing to the industry averages? Learn all this and more from the launch of the European Industry report, including surveys of public perception in Germany, Italy and Poland.
Sprekers


Morning Coffee in the Trade Show
Refreshments
Morning Coffee in the Trade Show
10.45am – 11.45am CEST, woensdag 25 oktober 2023 ‐ 1 uur
Refreshments
How AI will impact your business and what should you be doing now - sponsored by Digital First
Session
How AI will impact your business and what should you be doing now - sponsored by Digital First
11.45am – 1pm CEST, woensdag 25 oktober 2023 ‐ 1 uur 15 minuten
Session
Artificial Intelligence is now in the public domain, and it will impact your business in the coming years, the question is how. Businesses everywhere are preparing for what some are calling the biggest change since the internet. More than just writing blogs and managing chat rooms, what happens when people use AI to find their local storage store? Or can you use AI to project the performance of your store or even the feasibility of a new store or acquisition. Here from our experts who are using AI now about what you should be doing now to prepare for this technological revolution.
Sprekers


Lunch in the Trade Show
Refreshments
Lunch in the Trade Show
1pm – 2.45pm CEST, woensdag 25 oktober 2023 ‐ 1 uur 45 minuten
Refreshments
Future proofing your online customer journey - sponsored by KINNOVIS
Session
Future proofing your online customer journey - sponsored by KINNOVIS
2.45pm – 3.30pm CEST, woensdag 25 oktober 2023 ‐ 45 mins
Session
Good self storage stores have a comprehensive and tailored customer journey that covers attraction, activation, conversion and retention. AdWords is only one part of this equation and the whole digital environment is changing. GA4 analytics, AI and more will all impact your business and your ability to find, convert and retain customers. Learn what to do now to future proof your customer journey and generate more customers
Sprekers

How non-digital can grow your business
Session
How non-digital can grow your business
3.30pm – 4pm CEST, woensdag 25 oktober 2023 ‐ 30 mins
Session
Its easy to get caught up in the digital revolution and invest all your marketing efforts online, but offline marketing is still important. In fact now clever offline marketing can really stand out in a digital world. After all, when did you last get a hand written letter. Christel will be exploring ways in which you can promote your business locally offline that are affordable, efficient and give your self storage store a point of difference.
Sprekers

Afternoon Tea in the Trade Show
Refreshments
Afternoon Tea in the Trade Show
4pm – 4.30pm CEST, woensdag 25 oktober 2023 ‐ 30 mins
Refreshments
Meet the Experts
Session
Meet the Experts
4.30pm – 5.30pm CEST, woensdag 25 oktober 2023 ‐ 1 uur
Session
We have collected a group of industry experts covering everything from construction and finance to marketing and AI. Your chance to get up close with them in a small group environment and ask them questions relevant to your business. You can move between experts and get a wealth of information.
Drinks in the Trade Show
Social event
Drinks in the Trade Show
5.30pm – 6.30pm CEST, woensdag 25 oktober 2023 ‐ 1 uur
Social event
Breakfast in the Trade Show
Refreshments
Breakfast in the Trade Show
8am – 9am CEST, donderdag 26 oktober 2023 ‐ 1 uur
Refreshments
Technological changes that will impact your business - sponsored by Universal Storage Containers
Session
Technological changes that will impact your business - sponsored by Universal Storage Containers
9am – 9.45am CEST, donderdag 26 oktober 2023 ‐ 45 mins
Session
Technological change is upon us and happening quicker every year. Businesses need to be constantly adapting or they will be left behind. AI, drones, Web 3, automation and augmented reality, there is so much technological buzz out there, but what is really important for your self storage business? Andrew will be breaking down all the future tech and applying it to your business. What you should be adopting now and how can you prepare for the changes coming.
Sprekers

Andrew Grill
How technology is changing self storage security
Session
How technology is changing self storage security
9.45am – 10.30am CEST, donderdag 26 oktober 2023 ‐ 45 mins
Session
Here from our panel of industry experts on how technology is improving self storage security. No longer reliant on passive systems that were largely show and did not really prevent crime, operators are now being pro-active in their security to make it harder for criminals and to catch them before they commit the crime. From AI in CCTV monitoring to facial recognition and the latest in access control. Learn how you can make your site safer and more secure.
Sprekers



Morning Coffee in the Trade Show
Refreshments
Morning Coffee in the Trade Show
10.30am – 11am CEST, donderdag 26 oktober 2023 ‐ 30 mins
Refreshments
Growing a multi-billion dollar self storage business - sponsored by RADical Systems
Session
Growing a multi-billion dollar self storage business - sponsored by RADical Systems
11am – 11.45am CEST, donderdag 26 oktober 2023 ‐ 45 mins
Session
Cris Burnam and his team have completed some of the largest self storage acquisition deals in the world including the multi billion purchase of Manhattan Mini, co funded by Bill Gates personal investment fund. His platform operates stores in the USA, Canada and the UK. Hear his story from humble beginnings to one of the largest self storage operators. Lessons learnt, differences in the markets and his take on the future of self storage. This is a session not to be missed.
Sprekers

An institutional investors perspective of self storage
Panel
An institutional investors perspective of self storage
11.45am – 12.15pm CEST, donderdag 26 oktober 2023 ‐ 30 mins
Panel
There is a growing level of interest from institutional investors into the self storage market in Europe as more funds are looking for non traditional investments. We hear from some of the recent entrants to the market as well as some investors that have been here for some time. What do they find attractive about the market, what kinds of sites are attractive to them and what do they see as the future of the industry in Europe.
Sprekers



What will self storage look like in 2035?
Session
What will self storage look like in 2035?
12.15pm – 12.45pm CEST, donderdag 26 oktober 2023 ‐ 30 mins
Session
Self storage is going through an unprecedented period of change and it will certainly be different in 2035. How big will the industry be? Will there be oversupply? Will there be more consolidation and pan European brands? How will stores be built? What technological changes will there be? How will pricing and valuations have changed? Will the customer base be different? How will ESG practices impact the industry? A thought provoking session to help you future proof your self storage business.
Sprekers

Ollie Saunders
Lunch in the Trade Show
Refreshments
Lunch in the Trade Show
12.45pm – 2pm CEST, donderdag 26 oktober 2023 ‐ 1 uur 15 minuten
Refreshments
Why self storage staff are still important and how to find them
Session
Why self storage staff are still important and how to find them
2pm – 2.30pm CEST, donderdag 26 oktober 2023 ‐ 30 mins
Session
Despite advances in technology self storage is still a personal business and its more important than ever to find the right staff, with skill sets that sell self storage as well as manage customers with complex and differing reasons for using storage. But have these skill sets changed as operators make more use of technology? Hear from someone that has hired hundreds of self storage managers as to what are the skills a modern store manager needs and where are the best places to find them.
Sprekers

What's in store for the European Economy?
Session
What's in store for the European Economy?
2.30pm – 3.15pm CEST, donderdag 26 oktober 2023 ‐ 45 mins
Session
A deep, insightful and entertaining presentation on the elements influencing the European economy in the next 12 months. More than just property markets, inflation and interest rates. This presentation will also delve into what is driving change in the markets, from the influence of Russia and organised crime to the influx of investment finds from global pension plans. All broken down to focus on the elements that will impact self storage customers and development.
Sprekers

John Kampfer
Closing session, and 2024 destination announcement
Session
Closing session, and 2024 destination announcement
3.15pm – 3.30pm CEST, donderdag 26 oktober 2023 ‐ 15 mins
Session
A wrap up of this year’s event as well as a preview of next years event, which sees a return to a popular location and the return of some familiar but popular speakers
Sprekers

Awards Dinner Drinks
Dinner
Awards Dinner Drinks
7pm – 7.30pm CEST, donderdag 26 oktober 2023 ‐ 30 mins
Dinner
