"It’s a zoo around here" - communicating with customers and staff - sponsored by Store-IT

9.15am – 10.15am CEST, mercredi 25 octobre 2023 ‐ 1 heure

Session

Known as the Zookeeper, Nigel uses the metaphor of a zoo to help individuals and organisations identify the different personality types in their teams, and subsequently use this understanding to communicate more effectively, work together more efficiently, and achieve their goals more successfully.  Dynamic monkeys are trying to joke around with the analytical elephants and the single-minded lions are frustrated with the ever-patient dolphins. Your office is a mess of confused communication in all the different languages and styles. And guess what, it’s the same with your customers.

To talk with the animals you need to understand them. You need to become the zookeeper – and Nigel is here to tell you how to do just that.