In partnership with Your Business Angels (YBA PPC) and the Self Storage Association UK Join us for a free online webinar designed to help self storage operators attract more customers, reduce wasted spend, and stay ahead of competitors in 2026.

We all know them; those customers where interactions just don’t flow like we want them to. Customers who seem agitated, abrupt or stubborn. In this Hot Topic session, we dive into this customer group to understand what drives behaviour like this, and which practical tools we can use to deal with them more effectively.

Everyone makes mistakes, but not everyone shares them! Join the Young Storage Network this November for an unfiltered look at the self storage slip-ups that taught our industry’s seasoned operators their most valuable lessons.  From failing to prepare (and paying the price) to doing favours that backfire, or even accidentally selling the wrong customer’s goods - our panel will reveal their biggest blunders and what they’d do differently next time.