This webinar looks at how to make customers feel recognised, supported and valued from first search to enquiry, booking and move-in, even when there is little or no human interaction. We’ll explore what may be lost when service becomes digital, whether customers still care, and how technology, communication and processes can help fill the gap.

This annual gathering of supplier members is your opportunity to engage with the SSA UK, learn about the latest industry trends/impacts, provide your feedback, and influence the future direction of supplier-to-operator activities.

Join us for an engaging interview-style conversation with a respected self-storage industry leader and a performance expert as we explore how successful people make confident decisions, navigate uncertainty and learn from the choices that have shaped their journey.