We all know them; those customers where interactions just don’t flow like we want them to. Customers who seem agitated, abrupt or stubborn. In this Hot Topic session, we dive into this customer group to understand what drives behaviour like this, and which practical tools we can use to deal with them more effectively.

Everyone makes mistakes, but not everyone shares them! Join the Young Storage Network this November for an unfiltered look at the self storage slip-ups that taught our industry’s seasoned operators their most valuable lessons.  From failing to prepare (and paying the price) to doing favours that backfire, or even accidentally selling the wrong customer’s goods - our panel will reveal their biggest blunders and what they’d do differently next time.

Join us for the next and final meeting of 2025, led by our Chair, Ali Goodwin. We will cover: Latest Container News - supply/factory prices/freight rates/exchange rates and planning for future purchases The rapid growth and expansion at Now Storage ClearRestore - how to revamp/maintain and improve containers at mature sites without needing to repaint or replace, which can be disruptive and costly Crime Update New container accessories update – External Lift for Container sites and Offset Twist Lock (offset corner casting for double stacking)